Frequently Asked Questions

faqs

  1. I know the model # for my APC UPS system - how do I determine which replacement battery to purchase?
    Use the product finder below or click here to locate your APC UPS system part # and then you will be able to identify the corresponding part # for the replacement battery.  The alternative is to locate the part # on the actual battery (inside your UPS system) and use that part # to locate the corresponding replacement part #.
  2. What is the ‘run-time’ of this battery?  How long will my UPS system run if the power goes out?
    Run-time will vary based on different factors.  The individual UPS system being used, the size and specifications of the battery, the power consumption (load) that is being drawn as well as the age of the battery will all have an impact on the run-time.
  3. What is the average life expectancy of a UPS battery?
    A sealed lead-acid battery for a UPS system should last between 3 to 5 years before needing to be replaced.
  4. What is the warranty on the replacement batteries from UPC?
    Two years from date of purchase.
  5. What is the process for recycling the old battery in my UPS system?
    You can bring your old battery to any Radio Shack, Best Buy or other authorized electronics retailer in your area for proper recycling.   We also provide instructions and an address label that you can use to ship back the old battery to our warehouse for proper recycling.
  6. What are the physical dimensions of the battery?
    All dimensions, weights and other product information can be found on the website under the ‘Technical Specs’ tab on each product page.
  7. Will a UPC battery void my equipment’s warranty?
    NO it will not void the equipment’s warranty.   Under the Magnuson-Moss Warranty Act, a manufacturer may not require the use of any brand of replacement part (including their own brand) unless the manufacturer provides the item free of charge under the terms of their warranty.